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The Sweetest Memories

Shipping & Returns

All merchandise generally ships within 5-10 business days. 
We do not guarantee last minute or short notice shipments without a prior phone confirmation!  
Please call to check availability and best shipping method. 
Live Butterfly Orders generally ship to arrive the day before your event. 
Cancellations for any other reason than weather have 15% cancellation fee. 
Orders arriving late or delayed in shipping due to weather, mechanical failure or negligence on the part of the shipping company;

you (the customer) agree not to hold us responsible for the order and acknowledge and understand that no refunds will be issued. 

If you provide us with an incorrect or incomplete address, then we will accept no responsibility for delivery and will no refunds will be issued.

We do not accept returns without an RMA number.  If you wish to return any product please call to receive an RMA Number.

The RMA Number must be clearly written on all returned packages. 
Creidt will not be issued if there is not an RMA number on the package.