TERMS AND CONDITIONS
All merchandise generally ships within 5-10 business days.
We do not guarantee last minute or short notice shipments without a prior phone confirmation!
Please call to check availability and best shipping method.
Live Butterfly Orders generally ship to arrive the day before your event.
Cancellations for any other reason than weather have 15% cancellation fee.
Orders arriving late or delayed in shipping due to weather, mechanical failure or negligence on the part of the shipping company;
you (the customer) agree not to hold us responsible for the order and acknowledge and understand that no refunds will be issued.
If you provide us with an incorrect or incomplete address, then we will accept no responsibility for delivery and will no refunds will be issued.
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Persons paying by credit card or debit card not physically presented acknowledge and understand that security measures will be employed to verify the authenticity of the card number and type and any non-compliance with these measures for any reason will be the sole responsibility of the cardholder.
Cardholder acknowledges and agrees that acceptance of the processor of the credit card or debit card and notification to us of acceptance will be full and final proof of the validity of the card being presented and agrees to indemnify us in the event of fraud or non-payment.
Cardholder understands and agrees that they have a fiduciary duty to keep the identity of the card being presented as payment safe and secure and any dissemination or breach of information relating to the integrity of the card or use by any person other than the cardholder is the responsibility of the cardholder and agrees to indemnify us for any losses incurred.
Cardholder agrees and understands that payments for membership fees, goods or services are required to be delivered to the billing address to which the credit card or debit card is registered to. Our organization will accept no responsibility for delivery to any address other than the registered address and no amounts will be refunded if an incorrect or incomplete address is provided.
Cardholder agrees and understands that in the event any goods or services are delivered late or non delivery for any reason by the shipping company, the shipping company will be held responsible for any and all amounts paid for events and shipping costs. Cardholder agrees not to hold us liable and no refunds will be claimed for any amounts and all claims are to be made to the shipping company.
Cardholder agrees and understands that in the event of any chargeback without prior written notification to our company; any costs incurred will be the responsibility of the cardholder and cardholder acknowledges and agrees that our company is allowed to charge their credit card for any and all fees incurred.
Cancellations for any other reason will have a 15% cancellation fee.
We do not accept returns without an RMA number. If you wish to return any product please call to receive an RMA Number.
The RMA Number must be clearly written on all returned packages.
Creidt will not be issued if there is not an RMA number on the package.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order.
We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at [phone number] or send us an email at [email address].